Shipping policy

Karma Bitez Ltd

At Karma Bitez Ltd, we aim to process and deliver all orders quickly, safely and reliably throughout the UK.

UK Shipping Rates

Our current UK delivery options are:

Delivery Service Estimated Delivery Shipping Rate

Free Standard UK Delivery

On Orders £59.00 & Over

 1–2 Business Days FREE 

Express UK Delivery

 1 – Business Day £5.00

Standard Delivery

Orders £0.00-£58.99

 1–2 Business Days £3.50

The exact delivery options and charges available for your order will also be displayed at checkout.

Order Processing

Orders are normally processed Monday to Friday, excluding UK bank and public holidays.

Orders placed during weekends or public holidays will begin processing on the next working day.

During busy periods, promotional events or public holidays, processing and delivery may take slightly longer than usual.

Delivery Times

Estimated delivery times begin from the date your order is dispatched.

Standard Delivery: Approximately 1–2 Business days after dispatch.

Express Delivery: Approximately 1 – Business days after dispatch.

Delivery times are estimates and cannot always be guaranteed. Delays may occasionally occur due to courier disruption, severe weather, public holidays or circumstances outside our control.

Order Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for the courier's tracking information to become active.

Delivery Address

Customers are responsible for entering a complete and accurate delivery address when placing an order.

Please check your:

  • House or building number

  • Street name

  • Town or city

  • Postcode

  • Contact details

If you notice an error after placing your order, please contact Karma Bitez Ltd as soon as possible.

We will try to update the address where possible, but changes cannot be guaranteed once the order has been processed or dispatched.

Missed Deliveries

If nobody is available to receive the parcel, the courier may leave it:

  • In a safe place

  • With a neighbour

  • At a local collection point

  • At the courier's depot

The courier may also attempt delivery again.

Please refer to your tracking information for the latest delivery details.

Delayed Orders

Occasionally, parcels may be delayed because of courier network issues, severe weather, high parcel volumes, public holidays or other circumstances outside our control.

If your parcel has not arrived within the expected delivery period, please check your tracking information first.

If there has been no tracking update or your parcel remains significantly delayed, please contact us and we will investigate the delivery.

Missing Parcels

If the courier's tracking information shows your parcel as delivered but you cannot locate it, please check:

  • Your designated safe place

  • Around the entrance to your property

  • With other members of your household

  • With your neighbours

  • Any delivery photograph or proof of delivery supplied by the courier

If you are still unable to locate your parcel, please contact Karma Bitez Ltd so that we can investigate the matter with the courier.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible.

Where possible, please provide photographs showing:

  • The damaged product

  • Outer packaging

  • Shipping label

  • Any visible damage to the parcel

This will help us investigate the issue and provide an appropriate resolution.

Returned to Sender

If an order is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery or failure to collect the parcel, we will review the order once it has been returned.

Any refund or redelivery will be handled in accordance with our Returns and Refund Policy and applicable UK consumer rights.

Contact Us

For any questions regarding shipping or delivery, please contact Karma Bitez Ltd using the contact details provided on our website.

Please include your order number when contacting us so we can assist you as quickly as possible.

Karma Bitez Ltd reserves the right to update shipping rates, delivery services and this Shipping Policy when necessary.